Moving from Information Roadblocks to Timely Updates

Florida Department of Transportation (FDOT) District 3

NWFLRoads.com is FDOT District 3’s primary public‑facing hub for sharing roadway project information across 16 counties in the Florida Panhandle. But behind the scenes, collecting, reviewing, and publishing updates relied on a manual, fragmented process—requiring multiple back‑and‑forth rounds between project managers and Public Information Officers (PIOs). The result was avoidable delays, inefficiencies, and inconsistent updates, making it difficult to deliver timely, reliable information to the public

EPIC solutions delivered:

Workflow Efficiency & Speed

• Reduced Publishing Latency: The team cut the average time from project update submission to public posting from days to hours. 

• Approval Acceleration: Automated workflows reduced the internal PIO review cycle by iterations per update.

Operational Cost Savings

• Elimination of Redundancy: By replacing manual SharePoint entries and email chains with a single-entry system, staff saves hours per week.

• System Consolidation: Legacy on-premise processes were migrated to a centralized Azure Cloud environment, reducing IT overhead.

Data Integrity & Accuracy

• Single Source of Truth: A single data pipeline synchronized FDOT enterprise systems (PSEE/ArcGIS) with the public portal, eliminating manual data‑entry errors.

• Standardization: Mandatory standardized input fields have improved the consistency of traffic advisories and project statuses across 16 counties.

Public Engagement & Accessibility

• Increased Reach: The mobile-responsive redesign led to measurable increases in monthly unique visitors to NWFLRoads.com. 

• Proactive Communication: The project notification subscriber base grew as a result of the new integrated subscription service.

• Enhanced Spatial Awareness: GIS-based mapping, leading to a lower bounce rate on project detail pages and improved user interaction with project data.

The Florida Department of Transportation (FDOT) District 3 serves the Florida Panhandle, encompassing 16 counties and a vast transportation network supporting over 1.5 million residents and more than 26 million daily vehicle miles traveled. To effectively communicate project information and roadway conditions to the public, FDOT relies on the NWFLRoads.com platform as its primary public information portal.