Terms of Use

1. Scope and Our Role

These Terms of Use describe the terms that apply to access to and use of simplifyi3.com, the Simplify i3® web platform, mobile applications, related services, support channels, and communications collectively, the “Services” provided by EPIC Engineering & Consulting Group, LLC “EPIC,” “Simplify i3®,” “we,” “us,” or “our”.

Simplify i3® is designed for use by public agencies, governmental entities, utilities, contractors, employees, representatives, and members of the public who interact with agency projects, tickets, assets, inspections, communications, or records. Access to certain Services may be provided through a public-agency or enterprise customer “Customer”. In those cases, the Customer may control user access, permitted uses, submitted information, records, workflows, retention requirements, and other administrative settings.

These Terms do not replace any written agreement, service order, data processing addendum, agency terms, procurement terms, or other written instructions between EPIC and a Customer. If a separate written agreement applies to a Customer’s use of the Services and conflicts with these Terms, the separate written agreement controls for that Customer to the extent permitted by law.

2. SMS Messaging Terms

By providing a mobile phone number, enabling SMS notifications, requesting SMS authentication, or otherwise opting in, you consent to receive service-related text messages from Simplify i3®. Messages may include account verification, login security notifications, password reset assistance, support updates, service alerts, project or ticket status updates, system notifications, and appointment or meeting reminders.

Simplify i3® SMS messages are not used for marketing unless we obtain any consent required by law.

• Opt-out: You may cancel SMS communications at any time by replying STOP. We will send a confirmation message and will not send further SMS messages to that number unless you opt in again. Opting out may prevent you from receiving important account, security, or service notifications.

• Help: For help, contact help@simplifyi3.com.

• Frequency and rates: Message frequency varies based on account activity, Customer configuration, Subscriber mobile service plans, and Services usage. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

• SMS data: Mobile numbers, SMS opt-in records, and SMS consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. This does not restrict disclosures to service providers that help deliver SMS messages, comply with law, prevent fraud or abuse, or provide the Services under appropriate confidentiality obligations.

• Availability: SMS services may not be available on all carriers or in all areas. 

3. Contact Us

EPIC Engineering & Consulting Group, LLC welcomes questions or comments regarding these Terms.

EPIC Engineering & Consulting Group, LLC

1049 Willa Springs Drive, Suite 1001

Winter Springs, FL 32708

Email: info@epicgroupllc.com

Support: help@simplifyi3.com